KACE Group
How KACE Digitized Trailer & Cab Inspections for a Large Online Retailer with Skapa
Top-Line Metrics
- Manual-to-digital transformation —
Time-consuming, manual inspection forms replaced with digital workflow. - Faster turnaround —
Reduced inspection turnaround time and support dependency. - Industry first —
Only vendor of this leading online retailer to implement an automated process like this.
About KACE Group
KACE is a Canadian logistics company based in Ottawa that provides trucking and logistics services for a leading online retailer. KACE manages the movement of truck parts, truck cabs, and supports cargo operations.
The Problem
KACE was burdened by paper-based, manual processes for trailer and cab inspections, which drove their push to digitize. Their largest customer, a major online retailer, required formalized inspection documentation, but the process was still reliant on manual forms and inconsistent submission methods.
The Solution
Skapa built a custom, web-based portal to digitize KACE's inspection process. The solution allows vendors to log in and complete Q&A-style inspection forms based on the type of inspection needed. Each submission can include photos and is automatically formatted into a PDF. Forms can also be exported to Excel as needed.
Crucially, KACE can now manage inspection questions and form fields themselves without relying on external support thanks to a fully self-service form builder interface.
“Skapa took a process that was slowing us down - paper forms, inconsistent submissions, constant back-and-forth - and turned it into a streamlined digital workflow. Now our team can complete inspections through a simple web portal, attach photos, and generate formatted PDFs automatically. The best part is we can manage the inspection forms ourselves without needing to call someone every time we want to make a change. We're the only vendor of a large retailer to have an automated process like this. Since working with Skapa, I've been able to grow my company threefold without adding any staff; that's the kind of efficiency their solutions unlock. And it's already opening doors for us to use the data we're collecting for AI-driven insights down the road.” — Chris van der Voort, CEO & Founder, KACE
The Conclusion
Skapa's solution helped KACE transform a time-consuming, manual process into a streamlined digital workflow. And now that all the data is collected in a digitized way, KACE is able to leverage the data for future AI use cases.